In the 4 months since the COVID-19 induced lockdown began, hundreds, if not thousands of articles have been written, debating the future of car buying…
Tesla isn’t the only manufacturer in the UK that claims to offer online sales – indeed several have had their own ‘ecommerce’ solutions live in…
Back in 2010, I joined an automotive sector that I thought was on the cusp of a digital revolution.
Back in 2001, online shopping was definitely not the norm for many people. Argos Click and collect was groundbreaking.
Working in conjunction with their customer service centre agency resource partner, Volkswagen Group UK embarked on an initiative to ‘digitise’ the customer service centre.