Our 5 Step Support Process
Before starting any engagement, we believe it is important to scope out what you are trying to achieve; where you are today, what is your desired outcome and what is your business case for the change. We must also understand both your organisation and its capabilities.
We are passionate about making things happen, and have an impeccable record of delivering really difficult, challenging, and ‘industry first’ initiatives. It is no secret that great planning delivers great results, and we do great planning. We will partner with you to deliver detailed, realistic and agile plans that will make it happen.
Developing the capability for an omni-channel proposition is complex and challenging. There are so many facets to establishing omni-channel capability, not just e-commerce. They include significant elements such as the transition for the retail network from franchisee to agent, the management of used cars, contracts of sale and business process changes, all whilst continuing to manage day to day operations. There are so many accountability changes within the key processes that make up the contractual responsibilities, marketing, sales, finance, sales and aftersales processes. We understand the breadth and depth of these changes and through our experience we will ensure you have the capability and are prepared for the transition to omni-channel retailing.
Having both a great plan and the capability will not on its own make it happen; you will physically need to make it happen, this is one of the key challenges. Working in partnership with your team we will facilitate this change. Delivering change is in our DNA, and we have unparalleled track record of working closely with our clients to deliver award winning and industry first initiatives, on time and to budget.
Once live, a true omni-channel proposition is just the start of the journey. Your organisation will be operating in a different space, delivering different services to your customers and this will take time to embed. There will be learning to capture and action, the e-commerce team will both actively and reactively be driving sales. We will support your team as you bed in the changes to ensure that you continually move towards optimisation.